Email & Retention

More revenue from the customers you already own.

Email flows and campaigns, SMS, WhatsApp and loyalty, run as one retention system in Klaviyo or your stack. We handle strategy, copy, design and code, and we treat every send like an experiment.

Partner & platforms
The work, live

What retention looks like when it runs like an experiment.

Automated flows selling around the clock, campaigns your list wants to open, and SMS, WhatsApp and loyalty where they earn their place. Every send is measured against revenue, not opens.

10% more revenue on a $100k per month store is $10k every month. The customers you already own are the cheapest growth channel you have.

Revenue by owned channelLive
Email
58%
SMS
24%
WhatsApp
11%
Loyalty
7%

retention revenue mix · email leads, channels earn their place

Owned-channel share of revenueLive

six months · flows + campaigns + SMS

Retention typically adds up to 10% more revenue for the stores we work with, without spending another dollar on ads.

What you get

Everything included. One team.

Lifecycle flows: welcome, abandoned cart, browse, post-purchase, winback
A campaign calendar planned and run for you
SMS and WhatsApp campaigns and automations
Loyalty and referral programs, set up and run
Segmentation and deliverability management
List and subscriber growth: popups, capture, opt-ins
Copy, design and coding included
A/B tested subject lines, content and timing
Monthly reporting tied to revenue, not opens

How it runs

1. Audit

We review your ESP, SMS and loyalty setup, flows, segments and deliverability, and map the gaps against revenue.

2. Flows first

We rebuild the automated flows that earn while you sleep, across email and SMS. This is where most of the missing revenue lives.

3. Campaign cadence

A steady calendar of campaigns your list actually wants, planned around your products and seasons, on every channel that earns its place.

4. Test and compound

Every send feeds the next: we test, keep winners, and report revenue per send, not vanity metrics.

The same team behind these wins.

+25.3%
conversion rate

Sticky add-to-cart on product pages

DTC cookware brand, EU · 91% significance

+13.5%
conversion rate

Volume discount display on PDP

Home & garden brand, EU · 96% significance

+5.8%
conversion rate

Quantity selector badge on PDP

Home & garden brand, EU · 86% significance

We work under NDA, so brand names stay masked. The numbers are from real A/B tests, and we walk you through the full reports on a discovery call.

Get a free retention audit

Get a free retention audit

Free, no strings. We run your store through CazyAI and senior eyes, then send back a concrete test plan - not a sales pitch. You keep it whether you hire us or not.

Questions, answered

Is this only email?

No. Email leads because it is the highest-leverage owned channel, but the same system runs SMS, WhatsApp and loyalty where they earn their place. We add channels when the numbers say so, not by default.

Which platforms do you work with?

Klaviyo first for email and SMS, and we are comfortable in Mailchimp, HubSpot and most major ESPs. WhatsApp and loyalty tools case by case. If you are not set up yet, we handle the setup.

Do you write and design the messages?

Yes. Strategy, copy, design and the coded template all come from our team. You approve, we ship.

How fast do results show?

Flows start earning as soon as they go live, usually within the first month. Campaign revenue builds as we learn your list.

My list is small. Is this worth it?

If you have real traffic but a small list, we start with capture and grow the asset first. If you have under a few thousand contacts and low traffic, we will tell you honestly that retention is not your first lever.